FREQUENTLY ASKED QUESTIONS
1. What is Spice Club?
Spice Club is UniMall's loyalty program. The program has many incentives and special benefits for loyal customers of UniMall. Member accounts are managed and updated by phone number, gmail.
2. How to become a loyal customer of UniMall?
You will become a UniMall Loyal Customer as soon as you buy any product for the first time. In addition, you need a maintenance fee of VND 50,000 (only need to provide the first time) and the following necessary information to receive UniMall's loyalty benefits:
First and last name
Phone number
In each subsequent purchase, you only need to log in to your account when making a transaction to receive attractive offers.
3. What is the difference between Unispice Club Loyalty Benefits?
- 5% discount on total order for each purchase
- Double promotions, attractive incentives from UniMall's programs. Loyal customers receive cumulative promotions from programs.
- Receive attractive annual gifts
- Guests of honor in Events, game shows, sent samples of the latest products to try
- Receive the fastest and earliest promotions news
4. When there is a promotion, can loyal customers receive more incentives?
Loyal customers can fully benefit from promotions. Specifically, customers will be added 5% together with the percentage of promotional products.
5. Do I have to maintain my annual Membership fee?
You absolutely do not need to pay additional fees to maintain Loyalty for the following years. The fee is paid only once for the first time you join and is maintained for life.
6. What if I want to change my registered account information?
Step 1: Log in to your Account
Step 2: Select Account Information
Step 3: Select Edit account information
Step 4: Update account information
7. How to become a UniMall agent?
Customers who want to become UniMall's Agent, please provide the necessary information on the website or contact the company directly. In addition, customers will need to meet a number of criteria to become a distributor or agent of UniMall.
8. Benefits of becoming an agent of UniMall
- Support communication, marketing on content, images, catalogs, brochures... from UniMall
- Advertised on major media such as UniMall's official website and Facebook
- Answering customer's questions and feedback about the product by telephone consultation of the sales department
- Priority to order and delivery early, fully, quality assurance from UniMall brand
9. What form of payment can I pay?
UniMall provides customers with convenient payment methods:
- Pay in cash when receiving goods (COD - Cash On Delivery)
- Pay via e-wallets MoMo, VnPay
- Payment by bank transfer via debit card, Visa