Complanints Settlement Policy at UniMall E-commerce

UniMall is always responsible for receiving and handling Customer's complaints related to transactions at the e-commerce platform unimall.vn. When complaints and disputes arise, UniMall promotes negotiation and mediation between the parties in order to maintain the relationship and trust of customers in the service quality of unimall.vn.

The complaint process follows these steps:

Step 1: Customers complain about the goods and services of the Seller purchased on the e-commerce platform unimall.vn through:

Send an email to the email address:

Call Hotline 0356.105.899.

Buyer submits a claim at:

UNIKERY Co., Ltd

Address: 22 New Street, Thuy Son, Thuy Nguyen, Hai Phong

Step 2: The customer Care Department of the company will receive complaints, contact to clarify the requirements of the Customer as soon as possible and no later than 5 working days from the date of receipt of the request. bridge. Depending on the nature and extent of the incident, UniMall will take specific measures to assist customers in resolving complaints and disputes.

Step 3: UniMall may request the Customer and/or the Seller to provide information and evidence related to the transaction and product to verify and clarify the case and take appropriate action.

Step 4: In the event that UniMall has made efforts to resolve complaints and disputes, but the matter is beyond UniMall's capacity and competence, UniMall will request the Customer to bring the case to the competent State agency for settlement according to the law. provisions of law.

UniMall respects and strictly implements the provisions of the law on protecting the interests of customers (consumers). Therefore, it is recommended that the Sellers on the e-commerce floor unimall.vn provide complete, accurate, honest, and detailed information related to the product. All acts of fraud and fraud in business are condemned and must be fully responsible before the law.

Parties including Seller - seller, Customer - buyer have an important and responsible role in actively resolving the matter. The Seller should be responsible for providing documents, documents, papers, and other evidence to prove and clarify information related to the event that is causing conflicts to the Customer. Upon request, UniMall will provide information regarding Buyer and Seller if agreed by such Buyer or Seller (in connection with the dispute) or to the extent permitted by law.

In the event that the transaction gives rise to a complaint or dispute, which is determined to be the Seller's fault, UniMall will take action to warn, lock the account or transfer it to a competent State agency for handling depending on the extent of the transaction. violations. UniMall will terminate and remove all articles of such Seller's products on UniMall and request Seller to compensate Customer satisfactorily on the basis of an agreement with Customer.

In case, UniMall and the parties have tried their best to resolve through negotiation and agreement but still cannot resolve the conflict arising from the transaction between the Customer and the Seller, one of the two parties, the Customer and the Vendor The seller will be able to bring the case to the competent State agency for settlement in order to ensure the legitimate interests of the parties.

Any controversy, claim, or dispute arising out of or in connection with transactions at the Website or these Terms and Conditions will be resolved by negotiation, conciliation, arbitration, and/or Court. according to the Law on Protection of Consumer Rights 2010, in Chapter 4 on Settlement of disputes between consumers and organizations and individuals trading in goods and services.